Poor Quality Crashes Companies
Your company is called the Tesla or Apple of your market. You’ve gotten more investment capital than any other company in your market. The product you sell has a long waiting list of customers. You must be making money hand over fist, right? Actually, you are declared bankrupt. One important element of your company going bankrupt is poor quality in the product and services your company provides. This episode looks at just such a company.
This episode discusses the appeal of the product, the quality problems experienced by customers, and what improvements could have been made to prevent the quality problems.
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