Session 3

Starting off with your questions and comments on the homework.

We discussed BOK Quality Systems elements in the Primer’s section III and started section IV – Product & Process Design.

Here are the third session notes and recordings, please note it takes less than 10 minutes or so before I share my screen…

Recordings

Section M-Th – covering questions and QCI Primer section III and section IV thru page IV-10.

Section T-F — covering questions and QCI Primer section II from page II-88 to the end of section II.

Downloads

S2 Slides on Quality Systems

S3 Slides on Product & Process Design

Additional Resources

Homework

ASQ Sample Exam

Finish if you haven’t the Primer Blue Pages for section QCI Primer Section II, pages II-111 thru II-114

Primer Blue Pages QCI Primer Section III, pages III- 73 thru III-76, and Section IV pages IV-95 thru IV-100

Read QCI Primer Section III and IV, scan section V

Questions?

Contact me anytime – Fred at fms@accendoreliability.com or (408) 710-8248

or just leave a comment or question below.

Here are a few items that may be helpful.

Sample Exams

I’ll add sample exams here for your enjoyment. They are 160 questions long and while I’m working through the formatting and updating of the questions, please work the problems for practice as best you can.

Sample Exam 1

Sample Exam 2

Sample Exam 3

Sample Exam 4

Sample Exam 5

As always, let me know if you have any questions.

The recent QCI CQE Primer corrections

Also, find the full list of addendums and corrections for all QCI documents

QCI Version Summary as of June 23, 2018 Seems to contain only lasted published version of primer, 11th edition released June 1, 2018. Which is the one you most likely have.

I did some digging and found an earlier version summary (as of May 3, 2018)that covers a couple of the previous editions – and all of which cover the current body of knowledge.

And, just in case the site changes or the links don’t work back to QCI here are the listed corrections in one document, Addendum.pdf.

The 2018 Primer Changes is very short and not informative (found under where you order the primer.)

As we find problems with the Primer I’ll let the folks at QCI know and list them here as our own current errata.

Page II-111, question 2-12, answer a. should be Mikel Harry, not Michael Harry.

Draft Terms and Formula Glossaries

These are draft documents and I really would appreciate any and all feedback on these. In the next few months my plan it to publish these with the intent to support those preparing for ASQ CQE or CRE exams, and as a useful desk reference.

Session 2

Starting off with your questions and comments on the homework – the ASQ CQE Sample Exam and the blue pages at the end of section II of the primer.

The plan is to start with questions each time and encourage questions throughout and between, and after the class end.

After questions, we finish up the discussion on BOK Management & Leadership elements in the Primer’s section II.

Here are the second session notes and recordings, please note it takes about 10 minutes or so before I share my screen…

Recordings

Section M-Th – covering questions and QCI Primer section II from page II-50 to end of section

Via GotoMeeting server

Via Accendo Reliability server

Section T-F — covering questions and QCI Primer section II from page II-37 to II-88

Via GotoMeeting server

Via Accendo Reliability server

Downloads

Session 2 Slides PDF

Additional Resources

Homework

ASQ Sample Exam

Finish if you haven’t the Primer Blue Pages for section QCI Primer Section II, pages II-111 thru II-114

Primer Blue Pages QCI Primer Section III, pages III- 73-76

Read QCI Primer Section II and III, scan section IV

Questions?

Contact me anytime – Fred at fms@accendoreliability.com or (408) 710-8248

or just leave a comment or question below.

Session 1

Ready to get started? We have a lot of material to cover, yet we have plenty of time for your questions.

This session includes a brief overview of the certification process and what to expect on the exam. We’ll spend more time on preparation along the way, too.

The first section of the BOK is on Management & Leadership, essentially a bit of history, common business processes, and few other bits and pieces that don’t fit elsewhere.

Here are the first session notes and recordings

Recordings

Section M-Th – covering intro, logistics, and QCI Primer section II up to page II-50

Via GotoMeeting server

Via Accendo Reliability server

Section T-F — covering intro, logistics, and QCI Primer section II up to page II-37

Via GotoMeeting server

Via Accendo Reliability server

Downloads

Session 1 Slides PDF

Body of Knowledge

Additional Resources

ASQ Certified Quality Engineer brochure

ASQ CQE Exam information and registration

ASQ Code of Ethics

ASQ Exam Day Calculator Restrictions

24 min video of Crosby explaining the 4 Absolutes of Quality Management

Deming’s 14-Point Philosophy

Homework

ASQ Sample Exam

Primer Blue Pages for section QCI Primer Section II, pages II-111 thru II-114

Read QCI Primer Section II and III

Questions?

Contact me anytime – Fred at fms@accendoreliability.com or (408) 710-8248

or just leave a comment or question below.

Welcome to the ASQ Certified Quality Engineer (CQE) Exam Preparation Course

[show_to accesslevel=”lm-cqe-2018″ ]

The live sessions are held using GotoMeeting

Please join the course session from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/372316341

we are using the same link for all sessions

You can also dial in using your phone.
United States: +1 (224) 501-3412

Access Code: 372-316-341

First GoToMeeting using this device or network? Let’s do a quick system check:
https://link.gotomeeting.com/system-check

The Primary Reference for the Course

This course is built around the Quality Council of Indiana’s CQE Primer. It costs $80 and typically ships within a week or two.

I highly encourage you to get a copy, read, study, markup, and get to know this reference. It is essentially the best and goto reference during the exam, and as a goto reference going forward.

[/show_to]

[hide_from accesslevel=”lm-cqe-2018″ ]This course is exclusively offered to Lockheed Martin employees.

If already registered for the course, please login to view course materials.

[/hide_from]

Course Overview

• This online class provides an overview of the CQE Body of Knowledge with lectures, discussions, guided self-study and review of previous CQE exam questions.

• This classroom allows participants to actively participate by drawing on the virtual whiteboard, asking questions on the mic or webchat, taking polls, sharing desktops, and webcam capability.  Imagine following a lecture, highlighting or circling your problem areas on the virtual whiteboard, or even presenting tough CQE questions to be answered.  You can even e-mail questions to be answered in the next class!

• If you are unable to make the live class, or want to re-view videos from past sessions, you may do so by clicking any course date in the Course Archive (available here as the course progresses).

• This course is designed to supplement the knowledge of the individual having met the requirements for certification and is not designed to teach the entire body of knowledge.

CQE Exam Prerequisites

• You must have eight years of on-the-job experience in one or more of the areas of the Certified Quality Engineer Body of Knowledge. A minimum of three years of this experience must be in a decision-making position. “Decision-making” is defined as the authority to define, execute, or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.

• If you are now or were previously certified by ASQ as a Reliability Engineer, Quality Auditor, Software Quality Engineer, or Quality Manager, experience used to qualify for certification in these fields often applies to certification as a Quality Engineer.

• If you have completed a degree from a college, university, or technical school with accreditation accepted by ASQ, part of the eight-year experience requirement will be waived. Please consult the details on the ASQ website, http://asq.org/cert/quality-engineer/right-for-you, or call 800-248-1946.

• Register for the CQE exam separately at www.asq.org. Introductory courses in Statistics, Statistical analysis, Risk Analysis, FMEA and Reliability are advisable if you have not covered those topics in depth previously.

Instructor Bio

• Fred is a reliability engineering and management consultant with FMS Reliability, with areas of focus including reliability engineering management, training, and accelerated life testing. Fred is able to bring the experience of over 100 design and maintenance programs to your team.

• He manages and writes a weekly tutorial on the CRE Preparation Notes. It is a free series of articles for those preparing for the CRE & CQE exam or wishing to learn a specific reliability and quality engineering topics. He also manages the LinkedIn CRE Preparation group and encourages you to join the group and take part is the discussion there.
• He is a lecturer with the University of Maryland teaching a graduate level course on reliability engineering management. He earned a master of science degree in statistics at Stanford University in 1996.  He earned his bachelors degrees in Physics at the United State Military Academy in 1983.
• Fred has been an active volunteer with a few reliability-focused professional organization and most proud of the ASQ Reliability Division Webinar program and the reliability calendar programs. He is an ASQ CRE and CQE. Fred’s current volunteer work focuses on building the site Accendo Reliability which is learning platform for reliability, quality, and safety engineers. The site includes podcasts, articles, webinars, courses, ebooks, and more.
• He is spearheading the No MTBF movement and encourages you participation. Previously, he co-founded and built the HP corporate reliability program documenting over $100 million in savings.

Online Course Times

Note: These online classes will be recorded and you will be able to access them later even if you cannot make it to the Live class session.  This means you may watch them again in case you forget something, miss a class, or can’t make it one day.  Saturdays may be scheduled with the instructor for extra sessions or make-up classes if needed.

There are two sections with different dates/times available. If there are a total of less then 20 students the two sections will be combined.

Section 1: Mondays & Thursdays, September 10 – November 8, 2018

Section 2: Tuesdays & Fridays, September 11 – November 9, 2018

All online class sessions are held at 3:00 p.m – 5:00 p.m US Pacific time.

Note: we will skip the week of October 22 thru 26 as Fred has a prior commitment to present at a conference. If there is technical difficulty or unavoidable conflicts and we do not hold a session, Fred will work with the affected students to make up the session at a convenient time.

Each section is limited to a minimum of 5 and maximum of 20 students and we will combine the sections to meet minimum class size.

We may decide to hold additional sessions for Q&A or discussion of sample exam problems depending on interest and scheduling. You are always welcome to email or call Fred at any time to discuss topics within the CQE Body of Knowledge.

Course Details

Prerequisites: Please see above.

Hardware: A basic statistical calculator.  Calculators with alpha keyboards or with stored memory are not permitted in the exam.

You must have access to a computer capable of viewing the online classes which is using GotoMeeting.

If you haven’t recently attended a GotoMeeting meeting before, try the following link:

Test your connection: https://support.logmeininc.com/gotomeeting/get-ready

We will schedule a couple ‘let’s make sure this works’ sessions to test and get familiar with the GotoMeeting software that we’ll be using for the class sessions. Details to follow on dates and times for the get the setup meetings.

Software: N/A – as you will not have software tools available during the exam.

Required Materials:

• Pencil & Paper
• A laptop/tablet if you prefer, with online access to view the webinar
• A calculator without an alpha-numeric keyboard
• CQE Primer.  Available from the Quality Council of Indiana.  To order please go to:  www.qualitycouncil.com  **Please order at least 2 weeks prior to course to ensure it arrives in time.

Suggested Materials: CQE Electronic Exam CD, is also available on the Quality Council of Indiana website, and similar products are available from The ASQ website under The Quality Press section.

Learning Method: Lectures, teams, case studies, hands on-line approach

Class Time: 32 hours (Every class will be available to watch again in the Archive)

Class Size:  20 participants max per class, class is held online

Facilities: This is an online course, you must provide your own capable computer with internet access in order to participate in this class;  you will have the opportunity  to ask detailed questions, participate in virtual whiteboard activities by drawing or highlighting problems and questions, access to polls, chat and microphone Q&A, and screen sharing capability.

HALT, HASS, and HASA Explained: Accelerated Reliability Techniques

Harry W. McLean

ASQ Press
ISBN 978-0873897662 (hard cover)
May 13, 2009

Check out the Dare to Know podcast interview with Harry. He goes into some detail about the book and Accelerated Relaibility techniques.

Section 10 Course Summary

Lesson S10-01

Text:

Duration: 2 minutes

Thank you for taking the SPC/Process Capability Training course.

Course Summary and Next Steps

A quick wrapup and suggestions for next steps.

The Contact Steven Wachs form below sends an email directly to Steven and is not visible to other students.

The contact form provides a private way to contact Steven, whereas the Leave a Reply or comment form below leaves your note/comment visible to anyone viewing this lesson/page.

Section 1 Course Introduction

Lesson S01-02

Text:

Duration: 1 minutes

If at any time you would like to contact Steven Wachs to ask a question or make a comment, please do so. Steven’s email is Steve@Integral-Concepts.com and his phone number is +1 (248) 884-2276.

Below each lesson in the course is a comment form. It is another way to ask a question or make a comment on the lesson and is visible to all other students.

The Contact Steven Wachs form below sends an email directly to Steven and is not visible to other students.

The contact form provides a private way to contact Steven, whereas the Leave a Reply or comment form below leaves your note/comment visible to anyone viewing this lesson/page.

Section 1 Course Introduction

Lesson S01-01

Text: Section 1 pages 2

Duration: 4 minutes

Welcome to the SPC/Process Capability Training course!

The information presented here provides an important opportunity to strengthen our individual and collective knowledge, skills, and work processes to enable us to thrive in the global competitive arena.

Customers demand that we engineer, manufacture, and supply components and systems that are of world-class quality and reliability. To achieve this, products must be optimally designed to meet all performance requirements and maintain robustness in the wide variety of use environments they encounter.

Additionally, customers expect and demand absolute consistent performance from every unit we ship. This is best accomplished by an intense focus on understanding and minimizing variation in our products and the processes that produce them.

Traditional inspection procedures are no longer sufficient and do not drive us hard enough toward minimizing variation in important product characteristics. The methods that do drive us toward achieving high levels of process capability, supported by stable and consistent processes, are critical and are the focus of this program.

Introduction to the Course

Welcome and a little background and motivation for the material in this course.

Training Objectives

The key training objectives are summarized below:

• Understand the importance of reducing variation in key characteristics
• Implement control charting to assess process stability
• Select appropriate control charts for a given application
• Determine appropriate sampling plans and sample sizes
• Interpret control chart signals and implement appropriate reaction plans
• Assess process capability for new processes, relocations, process changes, and continuous improvement
• Apply specialized charts when needed

Brief Course Overview

A quick rundown of what is included in the course.

Recommendations to Get the Most from this Course

With a little effort, you can master SPC & Process Capability

[show_to accesslevel=”spc-pc-course”]

Download the course text here. The text is a 425 page PDF document.

Or, you may purchase hard copy, if desired. The references are at the Integral Concepts marketplace at Mimeo.com. The link takes you to the All Products screen. Click on the left sidebar menu item “SPC & Process Capability” to view the available hardcopy references for this course.

[/show_to][hide_from accesslevel=”spc-pc-course”]The course text is a 425 page PDF document and available for download here for registered students.[/hide_from]

Section 8 Trending Charts

Lesson S08-03

Text: Section 8 page 13 and Section 9 page 26

Duration: 11 minutes

Introduction to Exercise 15

The exercise 15 Mintab worksheet:

For the following data, construct a control chart for the trending data, and determine whether the process is in or out of control. The use of MINITAB is highly recommended. The data may be found in the file called Exercise15.MTW.

Hints:

1. Use Simple Linear Regression to model the trend
2. Transform the data and use MINITAB to generate X̄ and S charts.

Solution / Discussion of Exercise 15

Section 8 Trending Charts

Lesson S08-02

Text: Section 8 pages 4 – 12

Duration: 13 minutes

An Example Constructing a set of Trending Charts

Trending Charts Control Limits

Using Minitab for Trending Charts

Section 8 Trending Charts

Lesson S08-01

Text: Section 8 pages 1 – 3

Duration: 7 minutes

Introduction to Trending Charts

There are many processes that produce trending data. Examples include chemical reactions where one of the constituents (like catalysts or inhibitors) is used up. Tool wear and systems using filters that gradually clog are other common examples.

In any case, these sources of variation are natural and expected. Rather than producing random outcomes, the outcomes are partially random but partially trending, and traditional SPC does not manage trending situations.

The method for handling trending data that we present here is the Regression Control Chart. This method consists of modeling or mathematically describing the average trend. If the trend is linear, Simple Linear Regression may be performed. When the trend is nonlinear, the modeling is a bit more complicated.

Regression Review

Assuming the trend is linear in appearance, we should estimate the linear relationship between time (which may be in cycles, pieces produced, miles, or any other indicator of time) and the characteristic of interest.

Section 7 CUSUM Charts

Lesson S07-04

Text: Section 7 page 12 and Section 9 pages 23 – 24

Duration: 8 minutes

Introduction to Exercise 14

The process being monitored has a target value of 35. If the process average hits 32, we want to detect the change. The estimated standard deviation is 2.36.

Please fill in the missing values on the worksheet (optional) and determine whether the process is in or out of control. If the process is out of control, provide the sample number where it was detected and provide the sample number where the process likely began the drift. The data can be found in Exercise14.MTW.

Solution / Discussion of Exercise 14

CUSUM Summary

Section 7 CUSUM Charts

Lesson S07-03

Text: Section 7 page 11

Duration: 5 minutes

Design Considerations for h and k

The specification of H (and h) was briefly described earlier. H refers to the value of the control limit on a CUSUM chart. It is common to indicate the control limit by specifying h which is the number of standard deviations the control limit should be placed at. Common values for h are 4 or 5. MINITAB defaults to h = 4. While reducing h can minimize Type II errors (probability of failing to detect a significant shift), it will also lead for more Type I errors (incorrectly concluding that the process is out of control when it isn’t).

The reference value or slack (K) was discussed earlier. K is typically chosen to be halfway between the target and the mean we wish to detect. That is, K is half of the magnitude of the shift. k is the number of sigma’s that make up K.

An Additional Resource – White Paper

Whitepaper: What is a CUSUM Chart and When Should I Use One?

The full list of Integral Concepts whitepapers.

Section 7 CUSUM Charts

Lesson S07-02

Text: Section 7 pages 4 – 11

Duration: 19 minutes

Introduction to Tabular CUSUM

The idea behind the tabular CUSUM is that we generate one-sided upper and lower CUSUMs. They will be described in detail shortly.

CUSUM Example

Minitab and CUSUM