Your Reliability Engineering Professional Development Site
You get a few raised eyebrows when you claim to be Communicating with FINESSE. Well, at least you do if the person on the other end does not understand that FINESSE stands for something. Or if they do not understand what a fishbone diagram is. Here’s a short review of the origins of FINESSE and how the FINESSE fishbone diagram powers the communication of reliability engineers.
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As reliability professionals, we’ve all had moments where our message falls flat, a misunderstanding occurs, or a simple conversation gets bogged down. It’s usually due to one of the big three barriers to effective communication: language, accessibility, and generational differences. The seven cause-and-effect factors (the “bones” of FINESSE) are designed to overcome all three barriers. However, it’s important to understand the context of each of the three barriers. Here’s a quick look at each one.
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A mid-level reliability engineer was disgusted, “Can you believe they didn’t ask me a single question? I knew they wouldn’t understand.” I have heard it so often that it inspired me to create the FINESSE fishbone diagram®. Improving our communication skills makes us better reliability professionals and respected trusted advisors. However, you will know an ineffective communicator by what they say. These are ten things you might hear an ineffective reliability professional say about senior management.
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Effectively communicating system redundancy is important because redundancy touches system performance, risk management, disaster recovery, regulatory compliance, and customer & owner confidence. Getting the redundancy communication wrong produces blind spots and surprises. Getting it right produces a well-oiled, predictable machine. This article provides proven tips for effectively communicating system redundancy.
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Reliability is one of the most overworked and misunderstood words in the world of facilities and infrastructure. Reliability is also one of the most powerful and important words. Properly evaluating and communicating reliability resolves risk, safety, quality, compliance, and human performance. Reliability also frames a powerful and effective systems approach instead of leaving gaps by cobbling together individual assets and components. Effectively communicating reliability starts with being able to quickly define it, [Read more…]