Accendo Reliability https://fred-schenkelberg-project.prev01.rmkr.net Tue, 18 Jul 2023 23:51:43 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 © 2025 FMS Reliability Illuminated Reliability Engineering Knowledge Accendo Reliability Illuminated Reliability Engineering Knowledge Accendo Reliability fms@fmsreliability.com No WQW 003: Building the Quality Army https://fred-schenkelberg-project.prev01.rmkr.net/podcast/wqw/wqw-003-building-the-quality-army/ https://fred-schenkelberg-project.prev01.rmkr.net/podcast/wqw/wqw-003-building-the-quality-army/#respond Tue, 15 Aug 2023 13:02:10 +0000 https://accendoreliability.com/?post_type=podcast&p=521111 Building the Quality Army
In Episode 1, quality for products and services was defined as “Presence of desired features and the degree of excellence of those features.” How do we develop the capability of the team  so that our company delivers the quality that makes us the first choice of our customers?

Key Points in this episode:

Customers have choices and not just between you and competitors who sell the same things

Customer expectations are constantly increasing

Competitors can buy the same things as you

If you have an advantage, it will be in your people’s performance

Everyone has to know what is known

Excellence has to be cultivated

There’s no end to the quality journey

The host is Keith Fong, a consultant, teacher, and coach with over 20 years of experience in quality and continuous improvement.

]]> https://fred-schenkelberg-project.prev01.rmkr.net/podcast/wqw/wqw-003-building-the-quality-army/feed/ 0 Building the Quality Army In Episode 1, quality for products and services was defined as “Presence of desired features and the degree of excellence of those features.” How do we develop the capability of the team so that our company delivers the quality that makes us the first choice of our customers? Key Points in [...] No No 0:00 Keith Fong