Abstract

Kirk and Fred discussing the article that Fred recently posted and the strategy of making a spare parts and service a source of the majority of programs profit.

Key Points

Join Kirk and Fred as they discuss profit incentives for making a reliable product and the conflict of interest with a culture of profit off the spare parts and service.

Topics include:

• How service after failure can be a selling point for a company, even if the reliability is poorer than competitors.
• A example of in delivery methods for software, not hardware, causing failure and return of a portable workstation.
• The challenge of selling a new product when the predecessor products is still in use and planned wear out will satisfy the customer and promote repeat customers.

Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques, to field data analysis approaches.

SOR 235 Is Profit from Failure a Good Idea?Kirk Gray

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Show Notes

To read Fred’s article “Should one Profit from Failures?” please see it at this link.

See Kirk’s article, Exposing a Reliability Conflict of Interest  for a great example and great set of comments as well.

For more information about Kirk’s Consulting services, please see his Accelerated Reliability Solutions website please click here

To see or purchase Kirk’s new book co-authored with John Paschkewitz, “Next Generation HALT and HASS: Robust Design of Electronics and Systems” please click on this link.