The ability to determine the root cause of a failure is a skill. It requires agility, leadership, inquisitiveness, diligence, and technical skill. Successful RCA taps into your creativity and technical prowess. Using a structured approach helps.

There are many challenges when determining the root cause of a failure the desire to find and implement a solution quickly. Or the lack of resources and equipment being immediately available.

Let's discuss the common challenges and a few ideas for solving or avoiding these obstacles.

Keeping in mind that some symptoms may mask or share underlying failure mechanisms. Understanding the underlying physics, chemistry, code, and interactions may present a challenge. Creating hypotheses allows for a structured scientific approach to gaining a fundamental understanding of a problem.

Sometimes, a good enough understanding is all you can manage. Let's discuss when you have sufficient understanding of a failure mechanism to implement a solution. There are theatrical and empirical approaches, along with a bit of creativity, that can help you efficiently conduct RCA.

Overall, a great method to address both the interpersonal and technical challenges is a structured approach to RCA. One method, there are many, is called 8 Disciplines. Let's review this basic process so you can employ it for your next RCA.

This Accendo Reliability webinar originally broadcast on 12 Dec, 2017.

Fundamentals of Root Cause AnalysisFred Schenkelberg

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