Getting Comfortable with using Reliability Results

We want to engage a reliability engineer in an analysis for our product design. They can help us produce some great information from which we can make decisions. You might be feeling uncomfortable about our team making a design decision based on those results. You don’t quite understand how the reliability engineer came up with the answer. You want to know where that information comes from so you can gauge the level of project risk of our decision.

We peel-back the curtain on reliability engineering methods. We explore reliability engineering’s roots and development, from the 1950’s through today, to better understand the results of an analysis. Having a general understanding of reliability methods can help us get comfortable with using the results.

[Read more…]

How to Self-Advocate for More Customer Face Time (and why it’s important)

There are many stories of design successes attributed to the right level of understanding of the customer. Product designers make decisions, daily, about how a product is going to look and perform. So, we need to really understand the customer. And, to really get the customer, engineers need to spend time with them.

Sometimes, the business doesn’t want us to interact with the customer or doesn’t think it would be valuable. Objections include that we’re not prepared for the user’s environment, that we’re too blunt or honest, or that we just overgeneralize what we learn, anyway. Or, there’s a reluctance because of costs. Besides seeing these objections first hand, someone also listed them out in a published book! This shows that this is common across industries.

Is that fair to design engineers? No matter if it’s fair or not. We can prepare ourselves to address those objections. We talk about how we can prepare ourselves to self-advocate for more customer face time.

[Read more…]