How to use FMEA for Complaint Investigation
FMEA (Failure Mode and Effects Analysis) is a tool we can use to help us investigate complaints from the field. The FMEA is a matrix of the collective team knowledge about the risks of this product, so it’s a valuable source in our investigation about what’s going on in the field.
We talk through how to go about using FMEA for complaint investigation and what we can do with the information.