I. Reliability Management
A. Strategic management
6. Warranty management (Understand)
Define and describe warranty terms and conditions, including warranty period, conditions of use, failure criteria, etc., and identify the uses and limitations of warranty data.
Field failures for what ever reason result in warranty, service contract claims, or help request to a call center. Each of these customer initiated actions have a direct cost to your organization. While warranty provide assurance to the customer for redress when a failure occurs too soon, the overall cost is determined in the design phase.
Additional References
Warranty Policy Establishment (article)
The Exciting World of Warranty Terms (article)
Warranty Evolution and Laws (article)
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