I. Reliability Management
A. Strategic management
3. Role of the reliability function in the organization (Apply)
Describe how reliability techniques can be applied in other functional areas of the organization, such as marketing, engineering, customer /product support, safety and product liability, etc.
Nearly every part of an organization impacts the final product or process reliability. Knowing how the various functions within an organization influence reliability, and how our work as reliability professionals influences other functions, permits us to work in concert toward a common set of reliability related objectives.
Additional References
Elements of a Reliability Manual (article)
Role of Reliability in an Organization (article)
Quick Quiz
1-6. Which of the following should be included in a training needs assessment?
I. personal observations
II. costs analysis
III. interviews
IV. work sampling
(A) I and III only
(B) II and IV only
(C) I, III, and IV only
(D) I, II, III, IV, and V
(C) I, III, and IV only
This question is from an old exam and body of knowledge. At one time assessing training needs and conducting training was an explicit element of the CRE BokK.
In fact, many reliability professionals routinely conduct training assessments and perform training for their organizations. The assessment process is the gathering of information to determine either the need for training, or the appropriate to achieve the desired learning outcomes.
Costs analysis is not part of a needs assessment, yet may be part of an assessment concerning the expected return on investment for the proposed training. Observations, interviews and work sampling are examples of learning about the current situation and how the current work processes actually occur, thus all candidates for a training needs assessment.
1-16. Identify all the functions normally assigned to the reliability engineering department.
I. Establish reliability growth.
II. Oversee use of statistical tools.
III. Evaluate customer surveys regarding product costs.
IV. Maintain a failure reporting system.
(A) I and II only
(B) II and III only
(C) I, II and IV only
(D) I, II, III, and IV
(C) I, II and IV only
Product cost and the customer’s perception of the cost is primarily a role for the quality function, not the reliability function. Both departments use a range of statistical tools and one or the other department may provide oversight of tool germane to their departments work. The other two functions generally fall to the reliability group.
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