
The concept of a maturity model is not new. It provides a means to identify the current state and illuminate the possible improvements to a reliability program. The matrix serves a guide to assist an organization in improving its program.
The matrix has five stages. In general, the higher stages are most cost effective and efficient at achieving higher rates of product reliability performance. These stages—uncertainty, awaking, enlightenment, wisdom, and certainty—are described in today’s post. [Read more…]