
A reliable product does not fail often. Customers expect to a level of reliability performance and failures that occur too early dash their expectation.
The design and development team work to create a robust product. To meet the customer’s reliability expectations. The team may use a range of tools to detect any reliability problem prior to launch.
Yet, customers do uncover problems that surprise us. This may be a problem with how we identify and resolve risks, yet it could also be the development process didn’t look close enough to find the issues. Or, worse, we saw the issue and ignored it. [Read more…]