
Co-authored by Mike Vella and Ray Harkins
How many times have we heard that we must tolerate poor process performance because it’s “the nature of the beast” or its excess variability is considered “normal”? How much does financial performance suffer due to allowances for alarming levels of scrap, low yields, or losses considered “best practice” for the industry? Improving these situations requires a great team, supportive management, and cooperative suppliers. Beyond the support, operations and quality leaders must know a systematic method of problem-solving and have access to statistical tools to drive the data through to a solution.
[Read more…]