Guest Post by Malcolm Peart (first posted on CERM ® RISK INSIGHTS – reposted here with permission)
“That’s not my job” …an inevitable response when a ‘somebody’ is asked to do something that requires their effort and which they believe they don’t have to do, don’t won’t do, or can’t do. This familiar cry is often said with such impunity that the requester may well feel that they are in the wrong…but who is wrong and who has been wronged?
Both parties are taken aback; the requester may wilt away and take the request somewhere else with umbrage and annoyance, or challenge the rebuttal. The requested, feeling threatened, reacts defensively be it right or wrong. Conflict results but the sad fact is that the disputed work in question is delayed. ‘ [Read more…]