
Guest Post by Malcolm Peart (first posted on CERM ® RISK INSIGHTS – reposted here with permission)
“Communication failure” is an often cited reason for project failure or cancellation. All too often it is only recognised after the fact even though ‘poor communication’ will almost inevitably have been included on the risk register.
Communication is the transfer (and receipt) of the right data, information and knowledge to the right party(s), at the right time, in the right place, and in the right medium. Information provides the power to make the decisions that are needed to make a project successful and resolve and overcome difficulties.
Effective and efficient communication allows the right decisions to be made and the correct action to be taken. However, the conscious or unconscious spreading of misinformation is miscommunication and has the opposite effect. [Read more…]