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A listing in reverse chronological order of these article series:


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The Keys to a High Reliability Organization: Priority, Proaction & Focus

The Keys to a High Reliability Organization: Priority, Proaction & Focus

RCA has an image problem and needs a public relations agent to reshape its reputation in the healthcare industry! RCA is primarily viewed as a reactive tool. This perception is how we have been conditioned by various regulatory agencies that require us to do RCA under very specific circumstances (usually when something very bad has occurred). When such ‘Sentinel Events’ occur, then we pull the microscope out to take a deeper look using our respective RCA tools. Under this use, RCA is viewed as a ‘Money-Taker’ because it appears only to consume people’s time and resources when they already feel they are overloaded. Rarely is the CEO asking for an ROI associated with an RCA. [Read more…]

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Optimizing Your Storeroom

Using a Kaizen Approach to Improve Your Storeroom

game plan
game plan

No storeroom is perfect, well at least of those I have seen.  The process of improving is never ending.  A common term for this process of continuous improvement is Kaizen.   The Kaizen activity is often seen on the plant floor, either the form of a blitz, in which a tremendous amount of resources are thrown at an issue or an area.  The other is a systematic approach, in which a small amount of improvement is achieved each day. [Read more…]

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What Are the Root Causes of Ineffective Communication?- A Healthcare Case Study

What Are the Root Causes of Ineffective Communication?- A Healthcare Case Study

We hear about ‘poor communication’ so often related to undesirable outcomes, that the term has become somewhat generic in nature. It has become meaningless in terms of implementing corrective action plans to prevent the risk of further miscommunication. How can we act on ‘poor communications’ without understanding what causes such miscommunication? This article will focus on applying key RCA principles to understanding what causes miscommunication. [Read more…]

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Assessing Your Storeroom

The first step to improving the spare parts and storeroom process

Assessment.jpgKnowing what the best practices are in a storeroom or spare parts management process is not enough.  The best practices need to implemented, and typically it can’t just be implemented right away.  The level of resources, the ability of people to change all prevents the immediate implementation.  In addition, not every organization will be at the same starting point or want to go to the same level of maturity.  This is where an assessment comes in. [Read more…]

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What is RCA? Separating the Tools from the Methodologies

What is RCA? Separating the Tools from the Methodologies

If we have heard it once, we have heard it a million times – “let’s do an RCA on that failure”. The problem here is that phrase will mean something different to everyone who says it. What is an RCA? That is a question even the notable experts cannot agree on. With all of this RCA “chaos”, how do we make any progress? [Read more…]

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Be Prepared: Have a Plan

Without a Plan, You’ll Never Get Where You Are Trying To Go

Image going for a vacation, but you don’t have a destination in mind, directions to the destination, or any funds allocated for the trip.  What kind of vacation will you have?  Chances are it won’t be a good one.

The importance of a plan cannot be understated.  Without a plan in any aspect of life, business or reliability, achieving goals are difficult, if not impossible.   Oftentimes organizations implement tactical activities, without a strategic plan.  This ad-hoc approach often results in certain aspects of a maintenance & reliability program implemented, but the results do not materialize.

[Read more…]

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What is Maintenance Workflow?

What is Maintenance Workflow?

Maintenance workflow is the step-by-step process that gets initiated by some trigger event to the point where the action is closed out. For example, in a typical maintenance operation, a trigger event could be a report of faulty equipment. The step-by-step workflow process would include the generation of a maintenance order, the planning of the task, the execution of the repair and the reporting at the end of the job. Every organization has a workflow process whether it is officially documented or not; there is always a standard way to get things done. When this process is not well-defined, it can lead to frustrations on the part of employees trying to get their jobs done as well as major inefficiencies that are costly to the organization over time. In comes maintenance management software…

[Read more…]

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Why Do You Let Your Budgets Hold You Back?

Why Do You Let Your Budgets Hold You Back?

The “no brainer” opportunity

Let’s say that you run your own business. You have an opportunity to invest some money and get a payback that is more than your total investment within the first year (payback is more than 100% in the first year). Moreover, that payback will continue for many years. Would you invest?

Most entrepreneurs running their own businesses would say yes. After all, the proposition is a “no brainer”. There aren’t a lot of investments with such huge paybacks. Yet many managers in most larger companies won’t go for it. Why? [Read more…]

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Proactive RCA: How to Break the Chains of Restraining Paradigms About RCA

Proactive RCA: How to Break the Chains of Restraining Paradigms About RCA

Traditionally RCA is only utilized after an event has occurred, so how can one call it proactive? This perception is explored through trying to understand the current paradigms that exist about RCA, what it is and when it is used. Do we really have to wait for an undesirable outcome to occur in order to use RCA? [Read more…]

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Using Governance & Accountability To Improve

How to Drive Performance Improvements in your Organization

Oftentimes, plans and strategies are developed and implemented.  Many times the implementation is handed off and the team left on their own to implement.  And many of the times, the implementation fails or the results are not delivered.

Why is this?  It is because there is a lack of governance and accountability.  These are more than just words.  They are a system, process and a sense of ownership throughout the organization to ensure that the plan is implemented and any roadblocks are dealt with. [Read more…]