Your Reliability Engineering Professional Development Site
Here’s a short list of terms related to warranty management. Often is the words we use that matter and understanding the language of warranties is one step in mastering warranty management.
A promise made to the buyer of an item that the manufacturer (seller) will repair or replace the item if necessary within a specific time period. [Read more…]
When making a transaction there is an element of trust.
The buyer is trusting you are providing a product that lives up to the claims provided. Neither party wishes to be duped. Yet, we do enter into transactions. We buy stuff.
A few hundred years ago and prior most purchases were from someone you knew, and most likely knew well. It was in the craftsman’s best interest to maintain honest dealing and create quality products. If not, they would enjoy less business. [Read more…]
In many parts of the world ‘caveat emptor’ [let the buyer beware] no longer applies.
The producer and distributors of products are liable for their products.
This extends beyond product failures and a warranty claim. Today the company is liable for to make right any loss or damage incurred by the use of the product.
Courts and laws around the world reflect the protection of users of products from adverse consequences due to a negligent design and assembly practices.
The producer of a product must consider the user’s safety and provide reasonable safeguards.
This applies even when the user misuses or abuses a product. [Read more…]
Every product and process has built into it elements that impact the safety, quality and reliability performance.
These features will always be present whether deliberately crafted or not. [Read more…]
My first major product design review was much less than I thought it would be. This was a new inkjet printer platform and the checkpoint review assessed the teams work and readiness to move to the next stage of development. A team of over 200 engineers and managers meet for 4 hours. [Read more…]
The purchase price of a product may be the start of the cost of ownership.
Maintenance and repairs may cost many times the initial purchase price. An efficient maintenance process and low-cost spare parts may help minimize cost, yet a design that optimizes the total cost of ownership is the most effective method. [Read more…]
One method to define an organization’s approach to reliability is to create a reliability manual. Many organizations already have a quality manual as required for ISO 9000 or similar certification. Reliability may be a section of the larger quality manual or simply integrated into the same document. [Read more…]
We see the terms ‘reliable’ and ‘reliability’ in daily advertising, business names and in casual conversations on a regular basis. Reliability has meaning and importance in our society. Product and brand reputations are made or broken by their product reliability performance.
When something fails, what should we do?
A natural question when something fails is
Why did it fail?
The answer is not always obvious or easy to sort out.
One of my favorite examples was on a circuit board that had a small burn mark where a component exploded off the board. The customer didn’t notice that missing part, our engineering team did that. [Read more…]
With any product development, there is a risk the features (benefit) come along with inherent dangers (risk). For example, a desktop computer includes the need for electrical power. Done improperly a person exposed to wall current and voltage could be seriously harmed. While unlikely the risk exists. [Read more…]
An effective product reliability process requires a strong team, at every level.
The team of employees within an organization that participate and impact product reliability is a vast and widespread group of people. They include members of the design team, design managers, quality and reliability engineers and managers, procurement engineers and managers, warranty managers, failure analysis specialists, members of the marketing and sales staff, members of the finance and manufacturing teams, and field service and call center staffs. [Read more…]
Creating a product or maintaining equipment is actually about our ability to manage risk. The various risks are outlined below, and there are more to consider. This summary covers the basics related to reliability. [Read more…]
This is a two part series where I outline the basic elements of creating and supporting a reliability program. [Read more…]
This is a two part series where I outline the basic elements of creating and supporting a reliability program.
For Reliability Engineers to converse with one another and with non-technical people in an organization, it is necessary for the language of reliability to be widely understood. These terms form the backbone of a working vocabulary and should be well understood by Certified Reliability Engineers.
Availability: Fraction of time that a system is usable. Steady state Availability = MTBF/(MTBF+MTTR) [Read more…]