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Carl S. Carlson — Thought Leader

Author of Inside FMEA articles, FMEA Resources page, and multiple books, and a co-host on Speaking of Reliability.


This author's archive lists contributions of articles and episodes.

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Evaluating Facilitator Skills

How to Evaluate the Skills of a Facilitator?

Leading is about learning to be a facilitator – Ashif Shaikh

Ask yourself, when teams work very well together, what are the positive characteristics of the team leader? When teams are dysfunctional, and have poor outcomes, what skills of the leader need to be improved?

Let’s talk about facilitators

Giving proper feedback is a great way to help a colleague improve FMEA facilitation skills. Carefully listening to feedback from a colleague is an important way to improve one’s own FMEA facilitation skills. Both are aided by understanding and using facilitation quality objectives. [Read more…]

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Getting to Consensus

Getting to Consensus

Getting to Consensus with the FMEA Team

“A genuine leader is not a searcher for consensus but a molder of consensus.”
Martin Luther King

One of the challenges for any team leader is bringing the team together and agreeing on decisions and actions going forward.

Consensus building is the best practice for all of the FMEA team decisions. This means the FMEA team takes the time to understand all sides of an issue and finds a solution or determines a course of action that is supported by all team members. Facilitating is a consensual activity.

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Pugh Analysis and FMEA

Pugh Analysis and FMEA

“Once you make a decision, the universe conspires to make it happen.” – Ralph Waldo Emerson

There are times when an FMEA facilitator has difficulty arriving at consensus with the FMEA team. This sometimes happens when there are two or more competing ideas or solutions and members of the team feel strongly about their personal idea or solution. One tool that can be used to solve this problem is called Pugh Analysis, a type of decision matrix.

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Managing Time

Managing Time

“Most of us spend too much time on what is urgent, and not enough time on what is important.” – Steven Covey

FMEAs take time and cost money. If time is wasted, FMEAs will be unsupported and ineffective.

In this article, I’ll lay out some tips to keep FMEA in-meeting time as short as possible, without reducing the quality of results. Many of these tips are based on lessons learned from doing FMEAs the wrong way. This is not a complete list. I’m sure you have other lessons learned to save time, and would love to hear from you.

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Unique Challenges When Facilitating FMEAs

Unique Challenges When Facilitating FMEAs

“Interdependent people combine their own efforts with the efforts of others to achieve their greatest success.” Stephen Covey

If you’ve been reading the FMEA facilitation series, by now you understand the primary facilitation skills. Studying and applying these skills will help you achieve excellent results in FMEA applications. [Read more…]

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Facilitation Skill # 8 – Brainstorming

Facilitation Skill # 8 – Brainstorming

The mere formulation of a problem is far more essential than its solution, which may be merely a matter of mathematical or experimental skills. To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advances in science. – Albert Einstein

In this article, we will discuss how to use brainstorming to enhance FMEA effectiveness, and when (and when not) to use brainstorming.

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Facilitation Skill # 7 – Managing Conflict

Facilitation Skill # 7 – Managing Conflict

“Honest disagreement is often a good sign of progress” – Gandhi

The Oxford English Dictionary defines “conflict” as, “an incompatibility between two or more opinions, principles, or interests.”

What is the value of conflict in an FMEA?

Conflicts are bound to arise from time to time. They can be positive and beneficial. An absence of any expressions of disagreement or conflict may indicate a problem in adequacy or quality of facilitation. Facilitators should not be afraid of conflict, but should learn the value of disagreements and how to manage them. Understanding the difference between healthy debates and dysfunctional arguments is critical to good facilitation. [Read more…]

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The Future of Reliability Engineering

“Destiny is no matter of chance. It is a matter of choice. It is not a thing to be waited for, it is a thing to be achieved.”  – William Jennings Bryan

The Oxford English dictionary defines “reliability” as “the quality of being able to be trusted to do what somebody wants or needs.”

The textbook definition for “reliability” is “the probability that an item will perform its intended function for a designated period of time without failure under specified operating and environmental conditions.” [Read more…]

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Facilitation Skill #3: Asking Probing Questions

Facilitation Skill #3: Asking Probing Questions

FMEA facilitators can generate deep discussion and stimulate creative ideas by asking probing questions.

“A good question is never answered. It is not a bolt to be tightened into place but a seed to be planted and to bear more seed toward the hope of greening the landscape of idea.” – John Ciardi

The Oxford English dictionary defines “probe” as “seek to uncover information about something.” [Read more…]