
The phone conversation starts with the words “Doug, I’ve got a big problem and I’m hoping you’ll be able to give me some insight as to how to resolve it.”
The call comes from a long-time client and someone I consider a friend. We not only worked together to start RCM effort at his company, we’ve hunted, golfed and attended a few sporting events together. Someone who if I’m working in his part of the country or just driving through I make a point to make a call so we can get together to and catch up on our lives. [Read more…]














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