Lesson 10 of 14 Ways to Acquire
Reliability Engineering Knowledge
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In the meantime, practice active listening. Pause our inner editor as you prepare your next volley, and hear and understand what is being said. Ask questions, breathe, and relax, there is plenty of time to listen and learn.
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There times when your colleagues seem to only stop talking only to recharge their arguments. They are not really listening. By doing so, they are missing a chance to learn.
If we really stop and hear the person speaking, we may see a new point, make a new connection, or learn something. We should be open to really listening as other people have a different life path than we do—and certainly have learned much that we have not.
For reliability engineering, we need to listen to customers on what is and is not a failure and why, to engineers on what is and is not technically possible and why, and to managers on what is and is not supported (funded) and why.
Lucy Freedman in Smart Work (2nd Edition): The SYNTAX Guide to Influence
address the art of listening. They provide tools to equip you to effectively detect the responses provided by your audience. They help you to listen and to detect whether you are communicating clearly and being understood. Their tools also help you listen attentively and with an open mind.
Actively Listen
Active listening takes practice—especially when you do not agree with the statements being made. Stop, breath, and summarize. Let the speaker know you are listening and that you are getting the main points. Additionally, ask questions. Relate what someone says to other projects or situations.
Learning by listening involves first actually hearing what someone else is saying. Then listen to understand the technical merit, the logical progression, the point of view, and the assumptions. Listen and learn.
Next Week: Observe
There is a lot going on in the world. Next week we discuss preparing to really observe and learn. If you think about what should happen, does that filter what you see? Probably, so also consider what could happen and prepare for surprising knowledge.
In the meantime, practice active listening. Pause our inner editor as you prepare your next volley, and hear and understand what is being said. Ask questions, breathe, and relax, there is plenty of time to listen and learn.
Previous lessons in the 14 Ways to Acquire
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